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Here you will find a selection of business coaching insights & resources, created by award-winning business coach Marco Soares.

Over the years I have worked with hundreds of business owners across dozens of industries. Below is a selection of insights and resources that will help you build a better team, manage and drive growth anred become a more effective business owner. Feel free to share these amongst your network, and please do get in touch if you find something that hits the spot.

Never wish your life were easier…wish that you were better… Jim Rohn

Handling Complaints: Mind Your Own Business – Episode 42

Handling Complaints: Mind Your Own Business – Episode 42

This week I want to talk about complaints and how incredibly important it is that you understand, as a business, how to deal with complaints! So here are a couple of questions for you to think about. Number one, do you have a proper process in place to deal with...

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Horizontal vs Vertical: Mind Your Own Business – Episode 41

Horizontal vs Vertical: Mind Your Own Business – Episode 41

I want to talk about progression. You’ll have people in your company, the bright stars out there who are very ambitious and want to grow and want to develop and want to be able to earn more one day. The challenge with some of those people is that they are all preconditioned to think that the only type of progression is a vertical progression where you become a line manager. That is not obviously the case. There are other ways of being able to progress, and that is horizontal progression. Horizontal progression is all about expanding somebody’s area of responsibility, so that’s about giving them more responsibilities or more important responsibilities.

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Bad internal hires: Mind Your Own Business – Episode 39

Bad internal hires: Mind Your Own Business – Episode 39

This week, poor internal hiring decisions. Great news, your business is doing really well, and as a result, you’ve got additional seats opening up on your bus. But don’t worry, you don’t need to go externally in hire, because you’ve got somebody internally that’s doing a great job in the seat that they’re in, and they would make a great fit for this role. So what you do is you bring them into the office, you give them a high five, you tell them they’ve been doing a brilliant job, and then you say to them, do you want this new job, but what the person’s really heard is, do you want some more money? and of course, they say, yes, then you bring them into that role.

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