Author name: Marco Soares

I have worked with owner managed businesses since 2010. Over the years, I have helped my clients grow turnover and profit by assisting them to structure their teams effectively, implement proper business planning systems and become highly effective leaders. My approach is simple and practical. I believe that success is the result of structure, consistent marginal improvement, and a business’s ability to implement good ideas effectively.

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£1M of Steak: Mind Your Own Business – Episode 14

This week during a coaching session, I talked to a client about customer experience and told me the story about how five years ago, before he had opened up his second location, he was on the hunt for a great steak to put on the menu.

So he’d call round to one of the butchers at the time, and he’d asked his butcher for a steak explaining what he was trying to do; the butcher gave him a couple of steaks, went home, and my client opened up these steaks to test them out, and he was disappointed: the steaks were rubbish they weren’t good quality at all.

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The Bus, Part 1

The bus is your business, and on your bus, you have various seats, and those seats represent the different roles in your business and what you need to understand is, do you have the right seats on the bus? Then you need to know if you’ve got the right people sitting on those seats, then you need to understand if you’ve got any empty seats on the bus ultimately, you then need to make sure that you’ve got the right people on the bus.

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